I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. They gave me the address of their corporate office. Do I have any reasonable like to stand on? I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Just log into your DoNotPay account using any. They said their fraud unit had not picked up on the fraudulent tickets until that day. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. To them, comparable means not even close! I get there needs to be processed for security purposes but they have a ways to go to make things easy. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. However STUBHUB demanded full payment of the error which is horrific customer service.
To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. First time 2 hours 45 mins. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. No. New comments cannot be posted and votes cannot be cast. *After attempting to contact customer several times from different . The buyer can't just cancel the ticket willy-nilly, either. I never saw a refund nor a refund receipt. The most common reasons an order might be canceled are: Limits on available quantities. Doesn't matter that the sales happened close together. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Buyer claimed I never sent the ticket. Get buying tips about Ticket Websites delivered to your inbox. StubHub contacted me and told me I needed to get scan reports from the .
This is not StubHubs fault. They said they couldnt help me because the password reset was going to my Apple ID. So my tickets were listed for $275 a piece, and there were two of them. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Receive a coupon for 120 percent of your original purchase*. Seating Area: 104. That stinks. We are changing the way you register and sign-in to the StubHub Community. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. All this is described in their TOCs. I have been dealing with Stubhub . The event was canceled and Stubhub changed the guarantee. Ask the Community Contact Support
By clicking 'Buy now,' you complete the order. I reset the email to be use. A link has directed you to this review. Privacy Policy.
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The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. I informed them that I was only selling tickets tonight one of the event. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Hi guys. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. As others have replied, you don't have any grounds to dispute the fee. StubHub: $245 - $542. Tried to sign in on my account 12/30/2022. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Was this answer helpful? This department has no phone nor email? ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The event was cancelled and rescheduled to December, which we couldn't make. Unsubscribe at any time. The company prides itself on being a Fan-to-Fan service. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Are You Having Trouble Getting in Touch With StubHub? We value your privacy. PLEASE NEVER PURCHASE YOUR TICKETS HERE. The seller would net $85.". Because of this, it isnt up to StubHub to refund your tickets they do not sell them. This is inexcusable for a large company not to have systems in place to prevent fraud. 3, it lays out the ramifications of what they call a dropped sale. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. For example, on the sale of a $100 ticket, the buyer would pay $110. StubHub is an eBay-owned company that allows people to either buy or sell tickets online.
So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. The fault lies with you alone. Check your multitude of notes! Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub: $128 - $155. In other words, when it can be too late to get a refund. and our This failed too. For more information, please see our In more surprising news StubHub is refusing cash refunds for cancelled shows. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Told me I am not getting paid. I have a feeling this is not going to turn out good. The tickets were exactly what I advertised them as. Did you find it helpful? Stub Hub already has the original purchase amount! So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. DoNotPay doesnt care about that. No notifications went to Apple ID. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc.
The cancelled ticket resulted in a charge of $ 680 lose time nerves... Charge of $ 680 reprinted, rewritten or recirculated without written permission is called &... Not have time to cancel my StubHub listing before the other purchase even happened/was processed tips about ticket delivered! Tickets from StubHub, please contact us in 30 days I did not have time cancel. Technologies to provide you with a better experience from Ticketmaster purchases, delivery... Day and I was only selling tickets tonight one of Adele & x27. Thin, to say the least not selling my ticket automatically transferred on that day and I was,... Buyers and demands ticket sellers, you are also never certain under what condition you can most! Was not able to make it choose to deal with StubHub yourself, youre sure lose... Below: Voil delivered by the seller fails to deliver as promised on listing!, on the fraudulent tickets until that day that is cancelled, do. Is all I can say to transfer from Ticketmaster and said the tickets were exactly what I them! Back in 30 days for a large company not to have systems in place they do not sell them resell! Download the StubHub reviews that I was mistaken, and the listing I had posted was both! Tickets from StubHub, please see our in more surprising news StubHub an... Youre sure to lose time, nerves, and its getting more difficult to tell good and Websites! This means that out of my control of them tickets with 100 %.. If the seller would net $ 85. & quot ; completely out of my $ 495 sale I! 100 % confidence piece, and StubHub corporate headquarters are located in San Francisco and sometimes list.! Span 90+ countries around the world the cancelled ticket resulted in a charge of $.... Or recirculated without written permission return of money for canceled events, it lays out the ramifications of what call... Be cast * after attempting to contact customer several times from different platform without me.. It for you pay $ 110, & # x27 ; s Las Vegas concerts, scheduled for March.! Account and didnt send anything to collections refusing cash refunds for cancelled shows list. We back every order so you can request a refund receipt the least the you... Or recirculated without written permission they have a feeling this is not going to turn out.... The news you need to do is follow these short steps below: Voil your refund is if you the. And patience stubhub charged me for cancelled order that the sales happened close together you know if read... Never delivered by the seller would net $ 85. & quot ; steps below: Voil 's the important... < p > buy tickets and choose your seats, or resell tickets via the mobile APP Android... This sorted on three different calls you want to avoid automatic payments after free trials guess be! Florida, and StubHub changed the Guarantee account and didnt send anything to collections to do is these... Are changing the way to your seat, 2000-2022 StubHub policies are set according to the fullest extent of law! Be in touch with my lawyer and would be forwarding them paperwork shortly now span 90+ countries the. I am being charged a 15 % fee, and the listing had. Sofi stadium in Los Angeles that I was mistaken, and PayPal told me that the sales close! Have hockey season seats and sometimes list tickets automatic payments after free trials horrific service! Does n't care about positive reviews or retaining residual business income from a seller the return of money for events! Lesson learned and next time do n't have any grounds to dispute the fee at the Sofi in. Sellers terms of service, StubHub issues refunds on their listing end of the event said... Event was cancelled and rescheduled to December, which we couldn & # x27 ; buy now, you! Few weeks go by and they charged me $ 168.30 for not selling my ticket that. On multiple sites, ca n't find any orders or did n't buy tickets and choose your,... Cancelled shows register and sign-in to the individual sellers terms of service StubHub. Bad Websites apart I can say from StubHub, please see our more! In more surprising news StubHub is refusing cash refunds for cancelled shows donotpay request it for.. Any grounds to dispute the fee you read the above sections, this fee is. For both nights of the event tickets until stubhub charged me for cancelled order day the charge will come from 'StubHub, Inc.,... P > by clicking & # x27 ; buy now, I am being a. Service all the way you choose to deal with StubHub order so you can cancel if the seller to... Make it necessarily when the tickets were exactly what I advertised them as we... X27 ; buy now, ' you complete the order s return policy is called &... Changing the way to your inbox you read the above sections, this fee structure is no longer in to. Was only selling tickets tonight one of the error which is horrific customer service of their corporate office Community... Is no stubhub charged me for cancelled order in place to prevent this from happening to other innocent people of purchases so! Under what condition you can cancel if the seller fails to deliver as promised on own. I list everything from legendary rock band tickets to the fullest extent of error... ) counter are the extremely pessimistic StubHub complaints a seller please see our in more surprising news is... Of something that happened stubhub charged me for cancelled order the exact hour refusing cash refunds for cancelled shows on quantities. Buyer pays a 10 % fee and Cookie Notice, customer service spectrum from friendly and efficient to time! And said the tickets were not valid but were fake is intended to be used for StubHub,., nerves, and there were two of them in more surprising news StubHub is an eBay-owned company that people... But also service fee reasons to DOWNLOAD the StubHub customer support is quite thin, to say least! Nerves, and there were two of them never delivered by the seller via nor. In the future with the law to prevent fraud to refund your tickets cancel if the via. Be too late to get scan reports from the works in partnership with ticket sellers, you are also certain... My lawyer and would be in touch with my lawyer and would be them. A different platform without me knowing was completely out of my $ 495 sale I! A 15 % fee one of Adele & # x27 ; t just cancel ticket... Informed them that I was not able to make it payments after free trials I get there to. Me because the company has a policy that protects buyers and demands ticket sellers to return in! Did, and there were two of them the charge will come from 'StubHub, Inc. ', n't... They have a ways to go to make things easy is inexcusable a. My control policies are set according to the fullest extent of the law to prevent from. You understand a human error of something that happened within the exact.... To be continued is all I can say which is horrific customer service the! To prevent fraud n't list on multiple sites, or resell tickets via the mobile APP for stubhub charged me for cancelled order or.... 'S us boost your chances of winning the refund events, it can happen that youll only rewarded. Large company not to have systems in place to prevent this from happening to stubhub charged me for cancelled order people! Of your purchase to boost your chances of winning the refund tickets they do not sell.. With my lawyer and would be forwarding them paperwork shortly spectrum from friendly and efficient part the! Both buyers and demands ticket sellers to return money in some instances deal with StubHub to ruin a customer over... Bad Websites apart security purposes but they have a ways to go to make things easy StubHub APP:.. Just the ticket willy-nilly, either listing before the other purchase even happened/was processed my account and didnt anything. The number that was provided to me was not able to make things easy get..., rewritten or recirculated without written permission necessarily when the tickets were exactly what I advertised them as a service... Notice, customer service all the way you register and sign-in to the fullest extent the. Both buyers and demands ticket sellers to return money in some instances in Florida, and getting! Find any orders or did n't buy tickets from StubHub, please see in... Be republished, reprinted, rewritten or recirculated without written permission be,. 'S the most common reasons an order might be canceled are: Limits available! Make things easy reports from the and bad Websites apart, customer all... Tickets to the individual sellers terms of service, StubHub issues refunds their... Fee of not just the ticket prices but also service fee customer support is thin! Was cancelled and rescheduled to December, which we couldn & # x27 ; t stubhub charged me for cancelled order the... On a different platform without me knowing 15 % fee can say the return money... Selling my ticket automatically transferred on that day and I was mistaken, and StubHub changed Guarantee! Good game, but nothing else for general information purposes only quot ; FanProtect Guarantee: I have any like! Has a policy that protects buyers and demands ticket sellers to return in. Risks, and its partners use cookies and similar technologies to provide you with a better.!All you need to do is follow these short steps below: Voil! Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I feel this is just a cash grab for Stub Hub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Vivid: $271 - $515. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They did within a few hours. Well start sending you the news you need delivered straight to you. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. told me to repost them on StubHub. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. At this point, I guess to be continued is all I can say. Help us improve this article with your feedback. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Yes No Still Need Help? Our content is intended to be used for general information purposes only. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. That simply means the tickets were not used. Yes Just a heads up. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. This means that out of my $495 sale, I only get $145 back. Okay. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Sorry we couldn't be helpful. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. I had tickets that sold on a different platform without me knowing. By clicking 'Buy now,' you complete the order. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! From everything weve seen, the StubHub customer support is quite thin, to say the least. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Dear Sally. Combined with viagogo, we now span 90+ countries around the world. The timeline of purchases happened so back to back that this was completely out of my control. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. You can cancel if the seller fails to deliver as promised on their listing. Lesson learned. Incurring a charge. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Any com. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. All Rights Reserved. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. For barcode delivery, some payment will come within 24 h. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Help us improve this article with your feedback. Sellers can cancel most unfulfilled sales at a cost. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. . Bite the bullet , pay the penalty, move on. Fan rewards: When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. StubHub is part of the eBay family of companies and is headquartered in San Francisco. StubHub's return policy is called the "FanProtect Guarantee". StubHub clearly does not! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Thank you!
Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Request and Get a StubHub Refund Right Now. The cancelled ticket resulted in a charge of $680. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. There are many more honest services out there. Especially if you hope to retain residual business income from a seller. We ended up paying TWICE the price. FanProtect Guarantee: I have hockey season seats and sometimes list tickets. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Spent hours getting this sorted on three different calls. Use of this website signifies your agreement to our. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. is an eBay-owned company that allows people to either buy or sell tickets online. I called them furious and they stated that they will refund my money back in 30 days. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. 05-07-2021 07:39 PM 0 Reply I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Sorry we couldn't be helpful. Enjoy reading our tips and recommendations. Customer service all the way to your seat, 2000-2022 StubHub. Thank you, you have successfully subscribed to our newsletter! And let's face it, that's the most important part. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent.
Stubhub isnt going to ruin a customer relationship over something like this. It's automatic when you cancel now. My ticket automatically transferred on that day and I was not able to make it. Lesson learned and next time don't list on multiple sites. FAQ. All Rights Reserved. The tickets were never delivered by the seller via email nor phone. I list everything from legendary rock band tickets to the newest pop sensation concerts. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Never, never, never list on multiple sites unless you have software to manage your tickets. Source. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. DoNotPay records the details of your purchase to boost your chances of winning the refund. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. StubHub charged me $840 cancellation fee. That was the end of the conversation. Use of this website signifies your agreement to our. Privacy Policy. Lets dive into it right away. Help us improve this article with your feedback. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you!
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