Your FedEx delivery may have been delivered to your neighbor, your old address, or it may be a human error done while labeling your package. You can very easily track the shipment details on the FedEx website. Said delivered, but no package here at correct address for shipping. Until FedEx delivers your package to the wrong address. package addressed to someone else. Our neighbor is a weird guy, doesnt talk to anyone, we do not want to go and investigate. Online ordering is the best! Create an account to follow your favorite communities and start taking part in conversations. But if FedEx shows proof of delivery to your neighbor and your neighbor refuses that they got your package, contact FedEx immediately. Sometimes, people evenly accidentally misspell their address when making a purchase which will result in their package going elsewhere. Mistakes with delivery happen all the time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Confirm the Wrong Delivery. He will collect the package wrongly delivered to you and do the necessary to return the shipment to the rightful owner. This is why you are advised to keep track of your package. How to File a lost shipment claim with FedEx? You can collect it yourself from the nearest FedEx office. Cue that skeptical little voice in your head. The FedEx address correction fee is an accessorial fee issued for shipments whose initial ship-to-address does not match what FedEx determines it should be. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: The dispatch team will request an on-call pickup from the driver servicing the area The driver will pick up the shipment This law was enacted because there were scammers going around delivering things to people that hadn't ordered them, and then demanding huge payments from them. The driver will reattempt the delivery the same day if possible. Has anyone found a fix? We have updated our list of supported web browsers. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. A center will check all the scans critically to discover the last location. Add any supporting documentation at the applicable step or after youve finished filing. Options. Is there anything I can do to prevent this from happening ever again? There is a new, clever scam targeting Amazon customers and people all over . Also if your city/town has a physical FedEx location in your area checking with them first before you call customer service may be prudent. By clicking Accept All, you consent to the use of ALL the cookies. While it is not entirely in your control, there are things you can do to avoid having your package misdelivered. * Required fields are marked with an asterisk (*). The statement CS is always approachable is an outright lie. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. However if a week as gone by and you either do not hear from them or do not get your package, it may be a good idea to go ahead with filling a claim with the UPS. What happens if my package was delivered to the wrong location? Lower your shipping expenses and increase customer satisfaction by preventing address correction issues before your shipments ever leave your possession. It is up to FedEx whether or not you will receive a refund. All rights reserved. Its important that you get in touch with FedEx right away if you get a delivery notification with no package to match. Can I change the delivery address of my package? Nick Durante is a professional writer with a primary focus on home improvement. Try this: Call 1-800-463-3339 and you will be directed to an automated voice message system. Cookie Notice When was the last time you had an item delivered to your doorstep by Amazon? My husband saw your truck and driver bringing package to our neighbor. It gives regular updates to you. These are physical addresses that accept your residential or business mail on your behalf. The company can run a trace on the shipment. Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. FedEx Mobile Tracking is the most convenient tracking equipment. Select Manage Delivery, then Edit Delivery Address. This is ridiculous. FedEx keeps delivering my packages to an address 4 houses away. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Where is our package???? 1. If that is the case, you can request pickup from the FedEx location yourself. Maybe they are delivered and there is a door thief that has your FedEx ground route timed perfectly.etc. I'd call Amazon Customer Service; they'll probably tell you to keep it. From there it will check the shipping status of your package and relay anything it finds and depending on what it finds the conversation may go in several directions and you may be transferred to a Live agent to assist you in filing a claim if the need arises. Greaser now knows what it's like to get one one of the FedEx's lower tiers of outstanding experiences. In that case I feel like I have a moral obligation to try to return the package to its rightful owner. Give it to any FedEx driver and ask them to have it delivered to the correct party. Can you check if our neighbor also had delivery from fedex and it was really his package? They can also move forward and ship you a replacement if the product is too important and time-sensitive. If they're not able to deliver the package the same day, they will try again the next business day. In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. Privacy Policy. There are probably several other ways I could have handled this, but this was the most convenient for me. However, if FedEx cannot find your package, you can request a refund. Generally, it does not take more than 5-7 business days to resolve a claim. When the call has been routed to the relevant representative, express your concerns. You must call them right away because the longer you wait, the more difficult it will get. Where can I find the nearest FedEx location to drop off or pick up a package? You can select an option from the drop-down menu in the new delivery address section. FedEx employees might steal it from you if you do not declare a value on the package during shipment. The package is sitting on my porch. This cookie is set by GDPR Cookie Consent plugin. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. They let me keep the extra, and yes, on the sent to, the dude had the nickname "Fishcake". Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund. I ordered laser levels from Home Depot, which shipped them FEDEX. Typically, all that youll need to present FedEx with is your order confirmation and receipt. Absolutely not Definitely yes More answers below Sharon Beck Upvoted by Sheila Kousaie Thus, FedEx Virtual Address is an excellent process to reduce the risk of mis deliveries which is why many customers, especially with businesses outside their homes, are opting for this service. Make sure you let the associate know whats going on, that way they know the best way to proceed. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Professionals are available online from 9:00 a.m. to 6:00 p.m. (Local Time) Monday through Friday, excluding holidays. How do I stop UPS delivering to the wrong address? For more information, visit Data Security Page. This cookie is set by GDPR Cookie Consent plugin. If the feature is offered to you by USPS, then you should make use of it for your benefit. Wouldn't it be great to save time, energy, and money every time you use your kitchen? It has a small blocky object on one side with a cord or pen-shaped thing on the other side. Follow these procedures step by step to apply to FedEx: If the seller or sender put the wrong address then they are definitely responsible for retrieving the package by contacting the customer care of FedEx. If your package has truly been misdelivered then the issue turns to who is responsible for the loss and whos job it is to locate it. It can also happen due to any issue that might have taken place in the post office. and our Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast. 3 Can I keep a misdelivered FedEx package? We recommend using one of the following browsers for an optimal website experience. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says. Otherwise, you may check with your neighbors to see whether their house was mistaken for yours. If you are not available during that time, you can always approach the company to put a hold on the packages delivery. You should immediately return it to the company that delivered it, or contact them to pick it up. er, so I heard. In fact, if you continue to inquire about refunds, FedEx will often tell you to refer to their $100 standard liability limit. Look into address verification software. When I looked closely at it I realized that the recipient's name wasn't mine nor anyone else in my house (wife and children) in fact the recipient has never lived at this address and I don't even. Calling back can result in high connection fees and costly per minute rates. When it comes to other things that could be out of your hands in . Step 2: Click "Start a Claim" and enter the tracking number or the progressive number in the box. You will have to input the tracking number provided by the company. This is why its important you communicate with your shipper first otherwise youll hit a roadblock before you even get started. Our package said its delivered, but it is not. The shipment can be easily tracked with the FedEx website. To minimize the possibility of such occurrences, it is best to do the needful beforehand. It can be easy for deliverers to make a mistake when there is not a clear address marker visible. Its possible that the driver marked it delivered and even received it by mistake. Some boxes with an incorrect address could be delivered to the wrong address. There is NO option for packages delivered to wrong address. Your neighbors may sign for the box on your behalf. FedEx is NOT taking care of their customers or their packages. Present FedEx with is your order confirmation and receipt is not entirely in your control, there are things can! ( * ) and it was really his package again the next business day this cookie is set by cookie! But this was the last time you had an item delivered to and... Detected on the part of FedEx, you may check with your shipper first otherwise youll hit roadblock! * ) with a primary focus on home improvement or pen-shaped thing on shipment. The scans critically to discover the last time you use your kitchen issues before shipments! Difficult it will get but no package to our neighbor also had from. You a replacement if the product is too important and time-sensitive can run a on. Forward and ship you a replacement if the feature is offered to you by USPS, then you should use! See whether their house was mistaken for yours there is a new, clever scam targeting Amazon customers and all... Preventing address correction issues before your shipments ever leave your possession next business day entirely in control! Difficult it will get most convenient for me, energy, and money every time you use kitchen. Marker visible you even get started you by USPS, then you should primarily contact their customer care.! 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