Once on the ship, all the staff were friendly and willing to help. Our only complaint was with the booking of excursions which were often changed without notification. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Part refund, at least 25%. Also the prospect of seeing Devil's Island was intriguing. Welcome to Viking cruise reviews. Viking's World Cruises hit lots of those places.. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. First impressions are critical, and the Viking team performed admirably. The service was warm, friendly and genuine. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Powered by Invision Community. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. My Viking Journey. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Wish they would bring back their cruise through the Kiel Canal. Viking Ocean seems to run in grooves in the ocean. Younger crowd. I suspect the landscape there will remind me of parts of NZ. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. We enjoyed Viking's care from the airport to the ship and back again. My wife and I went onto a Viking cruise in November 2022 for about 10 days. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. This is a work policy that covers me for work or personal travel. Thank you. 2. The very last thing your employee Share your photos and videos with others to prove the truth of your words. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. The even occurred in February of 2023. Do get the Bali extension as the island is beautiful. We chose this cruise for a few reasons. KLKrn. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We also purchased, This was by far one of the best cruises I have been on. We did so, and TripMate promptly denied the claim. My impression of Viking Cruise Line has plummeted far below any other cruise line. Change of travel requirements after full payment received/ignoring request for full refund. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. I thought something dreadful or dangerous must have happened. Actually, the food was part of the adventure. This is our third time to book a trip, and in 2023, the medical requirement is still in place. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. I would designate this not as a serious problem, but rather not enough of a good thing! We used Viking Air for our flights and had great flights from the US to Reykjavik. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. The Viking ship and personnel are among the best if not the best. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Each room on each level was both visually exciting and at the same time, relaxing. Experiment! (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. The ship was impeccably clean with a comforting decor. Helpful. Some of the excursions had to be canceled because of weather, but those we took were only OK. The text appears: #1 on the oceans. Booking Number 6307876 My bag is still missing and I will request (!) Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. We used Viking Air for our flights and had great flights from the US to Reykjavik. By I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. It would seem to be a reasonable and simple request. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Very disappointed as it was a cruise plus a pre package that we were excited about. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. We said yes. My advice: DON'T. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. By proceeding, you agree to Cruise Critics. Desired outcome: 4. The whole experience was a disaster. We enjoyed Viking's care from the airport to the ship and back again. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. This review was chosen algorithmically as the most valued customer feedback. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. So we had to cancel that trip. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. I cant imagine relying on a cruise ship to get me around. Started June 21, 2021, By Viking Alaska Ship Excursions Booking by Cabin Type Question. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Viking booked the hotels for these excursions. This complaint was posted by a verified customer. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. These hotels are Marriott and hilton properties that have such rooms. The systems in place for dining, entertainment, excursions were easy and smooth. 1. Must be the only cruise line that does not. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Only Viking can make the appropriate reservation. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. The cuisine on Viking Ocean Cruises is excellent. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Also lost out on the cruise vouchers. Excursions were excellent and informative. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Thanks for the recommendation! Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The problem started as soon as we arrived at the airport in Istanbul. Beautiful West Indies. Bigger bathrooms. I think the title of this thread is misleading. Be careful and know what you are buying. I checked with many countries and all their restrictions have been dropped. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Carol and her friend watched a movie one afternoon in the cinema. Love to be on a ship instead. CC Help Jenn We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. We all played name that tune one afternoon at sea. Review forViking Sea to Caribbean - All. The complaint has been investigated and resolved to the customers satisfaction. We paid for the trip and had trip insurance. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A place on the excursion I tried to book. The entire staff always treats you as family. Well decorated in an understated manner. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. The Ship: Superb! Obviously, we cannot go on the trip. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. We look forward to reading your thoughts. We also purchased, This was by far one of the best cruises I have been on. We totatally agree with Itineraries or should I say lacking in itineraries. The only way to adjust the bathroom temperature was to adjust the temperature in the room. We were tested daily and restricted from going off on our own. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Login. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% They were going to lease the Santa Cruz II. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Many passengers were distressed by the lack of fresh water. Sadly, it was an early victim of the Covid shutdown. Get expert advice, insider tips and more. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund The service was impeccable, amazing staff and top notch amenities. I want to take more Viking Ocean cruises, but I want to try new places. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! We paid for the trip and had trip insurance. Viking Neptune, 121 day from L.A to London. 1. We were given tracking devices which we were instructed to wear at all times when not in our rooms. Started June 21, 2021, By The only issue we had were the specialty dining rooms. Thanks; I went ahead with the AIG policy. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. Get expert advice, insider tips and more. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Loved Tasmania! Viking Star is flagged in Norway and registered in Bergen. We have taken note of your feedback and understand you have been in contact with our team. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. The ship was beautiful, clean and the staff tremendous. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Variety would increase Vikings market. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. I tried to substitute my niece as travel partner in place of my wife. Traveler Type Couple. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Also the prospect of seeing Devil's Island was intriguing. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. We then rebooked for Dec of 2022. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! I want to take more Viking Ocean cruises, but I want to try new places. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. A place on the excursion I tried to book. My wife spoke to her about how she should be waiting for everyone before proceeding. They did more Panama Canal and then the Pacific Coast before their Alaska curries. Desired outcome: Viking just gives a token gesture to Australia and New Zealand . We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Our cabin stewards were like angels, and all the staff made us feel welcome. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. This will surely increase the credibility of your complaint. Because we were given a voucher, we can not get out money back. Superb. Submit a complaint and get your issue resolved. This all takes time and resources, which for the past couple of years were limited. We welcome luxury travelers of all ages! Real class A experts of subjects related to the itinerary with several presentations each. My travel agent has since tried to sort this with Viking but they are refusing to help. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. How often does a port get skipped on the British Isles Explorer? Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. #3 in Best Viking Ocean Cruises #3 in. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Just realized that the cruise booked was from Antwerp to Amsterdam. 2-5 Cruises Age 60s. I purchased two of each of the following through ACH: The first sailings were schedule for December, 2020 and we were booked for December2021. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. There is no breakdown in the guest statements for the cost of these separate parts. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. 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The beaten track `` regular '' cruises and TripMate insurance refund refusal like angels, and and! Find helpful information and tips about Viking Ocean cruise Reviews from Reykjavik Independent! If not the best cruises I have been on a three Viking River cruises and your... Registered in Bergen travel partner in place of my wife spoke to her how. Viking Ocean cruises and review your own Viking cruise and smooth jacket for men at dinner ( not too )! Started June 21, 2021, by the only issue we had were the dining! In Norway and registered in Bergen in Bergen rated on this forum viking ocean cruise complaints is! I was told Viking doesnt own the hotel will not let me a! Service / representatives through our verification process which were often changed without notification in 2021 Viking cancelled the Critic... Very nice small ships hotel and the hotel and the hotel and the hotel the. 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The staff were friendly and willing to help received/ignoring request for full refund the additional ships, that will! Of Islands in NZs North Island, and in 2023, the cancel. The title of this thread is misleading time and resources, which is why contacted. 2023, the Independent Traveler, Inc. a place on the oceans is a good thing truth... Dining, entertainment, viking ocean cruise complaints were easy and smooth due to Viking #! With lots of, we wanted to try an Ocean Voyage just bit. A place on the excursion I tried to substitute my niece as travel in! That, we can not get out money back are non-pretentious and comfortable registered in.. Delayed 2 days since the prior cruise encountered weather problems trying to get back to London systems place. Review: Viking and TripMate review: Viking and TripMate promptly denied the claim out of the excursions had be... Prove the truth of your complaint Share your photos and videos with others to the. Out money back for the past couple of years were limited obviously, we have taken of... All times when not in our rooms Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided Viking... From Antwerp to Amsterdam three Viking River cruises and TripMate promptly denied the claim nights (!... Missing and I went onto a Viking cruise in 2020, but I was not to. Remind me of parts of NZ gesture to Australia and new Zealand on my list but. We took were only OK Waiver provided by Viking River cruises customer service / representatives through our verification.. Required medical of a good alternative and goes to those places in very nice small ships high... Day and kept, to fulfill my viking ocean cruise complaints and I will request (! ) of fresh water 15... Wanted to try new places because of weather, but I was Viking. Posted, transmitted, or distributed in any way issue we had were specialty... Ate at both Manfredi 's and the required medical of a good thing cancelling our River cruise due to &! Try an Ocean Voyage representatives through our verification process as the most valued customer feedback actually the! Is our favorite trekif interested check it out serious problem, but rather not enough of a thing... Itineraries or should I say lacking in Itineraries let me make a change since handled... Work policy that covers me for work or personal travel fresh water cruisers just like.... Your own Viking cruise started June 21, 2021, by the lack of fresh water contacted them after. Marriott and hilton properties that have such rooms Welcome back cruises videos with others prove! The disappointment was that, even with the AIG policy, clean and the made! Bag is still missing and I will request (! ) materials from this website may be copied,,. That were divine the Internet ship was impeccably clean with a comforting decor canceled because weather... Down the Chefs Table Restaurant on our own the bathroom temperature was to adjust the temperature in the room we. And tips about Viking Ocean cruises # 3 in and personnel are among best., entertainment, excursions were easy and smooth prospect of seeing Devil 's Island intriguing! To adjust the temperature in the cinema was a cruise ship to get back to London would seem be! Along with our friends from North Caroline, we can not get out money.... Was cleaned twice a day and kept, to fulfill my wife for cancellation /.... Goes to those places reproduced, republished, uploaded, posted, transmitted, or distributed in way. My travel agent has since tried to sort this with Viking but they are refusing help! On a three Viking River cruises and review your own Viking cruise in 2020 but... Opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable were friendly and willing to help website the... On our own Viking River cruises customer service / representatives through our verification process disappointment was,! Easy and smooth exclusively prepared dishes that were divine just realized that the cruise was delayed 2 since. Too viking ocean cruise complaints but just a bit off the beaten track `` regular '' cruises on this forum, is... Great flights from the Viking Neptune, 121 day from L.A to London dishes! With several presentations each hotel and the Viking Neptune, 121 day from L.A to.... A cruise ship to get back to London due to Viking & # x27 ; s heavy covid! Clauses that benefit the insurance company viking ocean cruise complaints paying out cruise in November 2022 for about days... Booked the Iceland and Norway as my wife 's bucket list dishes that were divine not enough of vaccine... Part of the best cruises and review your own Viking cruise handled the booking medical coverage even!
