I called them straight away to explain and the lady said they will refund me. DEPLORABLE CUSTOMER SERVICE. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If so, how much time elapsed after the initial email? If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. Im still having trouble! British Airways has said there is "no way" that vouchers can be issued without customers requesting them. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. I went through this process as soon as my flight was cancelled and it worked perfectly. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. The refund amount will be based on our terms and conditions and is final and non-negotiable. You are entitled to a 100% refund if the airline cancelled your trip. 4- Today 1/5/2020, I received a full refund Hurray!! The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. Holiday Inn Sends Text Message Asking Tips For Staff? We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. I think I shall do the same. Even though my tickets were cancellable without fees, I still got the voucher page. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. What happens if you try to repeat the process? Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. How Long does it take to send confirmation email after I see below message submitting the request? So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. person. We were offered a refund and were advised to log in and request a refund on Manage my booking. Some have even received vouchers without ever specifically requesting them. Once you complete the three steps, we'll immediately send a refund request to your bank. used this number and didnt press any buttons and went through to operator within 10 mins. Email confirmations came within a couple of minutes The workaround is perfect. Tried the long work round and the links and keep coming back to voucher offer only. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. The Java script business didnt seem to do anything for me. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. The downside was: British Airways was lying. No one questioned that I wasnt a Gold member and refund processed politely and quickly. You can also call up British Airways customer services to discuss cancelling or amending a flight. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. The link worked for me last night about 7pm but no email yet received, its now 31st March. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! If your flight gets canceled, you can rebook it for free. That way, youll have more time to connect. And I think I used some points to part pay will those be refunded too? The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Fill out the form with your information, including your contact details. What am I doing wrong? I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). No email as yet and the link worked no need for chrome/java etc. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. Do you know where to file a complaint? Youre currently due to travel with us to London. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. It worked for me when tried at 6:28pm. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Eva. Looked at the link this morning and no longer works. Read and agree to the terms and conditions. BA said customers could use travel vouchers issued during the period up to September 2023. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. I successfully managed to get my refund from British Airways. In fact, we can also collect evidence on your behalf and reach out to the merchant. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. British Airways can't keep your money under any . Agreed. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. You can do so by dialing +1-877-767-7970. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. She added: "We continue to offer highly flexible booking policies at the same time as operating. regarding COVID-19 and flying with British Airways. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. By using ba.com you agree to the use of cookies. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. IS THERE A WAY OF GETTING ANY REFUND ON THIS? Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. Hopefully that works! We have helped over 300,000 people with their problems. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Representing herself, Ms Barber took BA to court and won a full refund. But I am still waiting comfirmation email since 1:40 PM. After 40 minutes of waiting, I was finally able to speak to an actual person. No, once you have accepted a voucher thats it, unfortunately. Brilliant idiot-proof instructions refund email just received, many thanks. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. I also went down the call Gold Line route, spoke to a lovely chap called Craig. Guess BA have worked it out and put a stop to it. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. How Does the British Airways Refund Policy Work. Thank you so much for doing this! It most certainly does. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? BA has today, Wednesday 23 March, announced another change of policy. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. I hope this information is useful to you. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. She confirmed my details, and then filled out a form on her end. Help please! Any other ideas please? Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. We can help you get: DoNotPay is your go-to partner for help with almost any issue. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. How long did it take for the email to come through once you had requested the refund? There's no charge for changing your flight booking. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. Money refunded. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Above guide is not working now becuase BA changed browser little bit. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! When I tried to do do I was taken to a voucher offer which I was not keen to accept. Now its refusing to return all her money. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Can I change my BA voucher for a full refund? Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. The email and the refund never came. No option for a refund now. The airline refused. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Thanks so much. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. We will automatically rebook you to the next available BritishAirways flight. The consumer champion accused the two major. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. Passengers do not need to take any specific action. Who could blame you! Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . The other workaround website you posted did work!!! British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Elizabeth Ziemba, JD, MPH, Founder and President. Email received, lets wait for the cash refund! It seems like there is literally NO way left to get an actual refund . How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). You can update your choices at any time in your settings. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Passengers have found it difficult to contact BA to use them. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Traveling For Miles is produced and written for entertainment purposes only. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Ive tried your workaround multiple times and keep getting the same message. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Thanks a million for the info appreciated! It was more than a month ago, so I called BA today on this number: 877-767-7970. Important information about your booking A new settings page will now have opened (. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. No, never mind. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. British Airways will automatically rebook the connecting flight also operated by them. Which is it BA? Whether you get a refund for your flight depends on different, usually complex conditions. Or, rebook to travel on different dates (subject to availability). Use this form to log in to your account or to create an account for the British Airways executive club. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. You did a terrific job of keeping all of your records with the airline. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. Needless to say i have no intention of travelling by BA in the future. Once You accept the voucher thats it. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. If CEDR make a judgement on the issue, their decision will be final. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. I want to cancel other items in the booking. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. Check out the latest information regarding COVID-19 and flying with British Airways. Thank you for this! So I would depart BCN with 3 bags and arrive in GRU with no bags. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. You can get your refund on your own by contacting their customer support or by filling out an online form. For more details please see the disclosures found at the bottom of every page. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. Mumbai (origin) London Heathrow (connecting point) New York (final destination). Also, Ive heard that some people are being asked to pay an admin fee (35!) It looks like your flight wasnt canceled after all. I never was able to get ahold of them because of the changed call center hours. Choose the currency you used when paying for the ticket. Does this give a full refund or just taxes and fees? I rejected the offer on every page until I was duped by the claim your refund link. British Airways Customer Service. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Any part used Future Travel Vouchers will also be refunded. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. Thanks a lot!:). At what time did you attempt the workaround? Hi guys, All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. Used when paying for the ticket rules, it could not offer a refund last night about 7pm but email! Email just received, lets wait for the British Airways has said there is literally no way & ;... Which they very much make it seem like this is for a canceled ticket was... Much make it seem like this is for a canceled ticket that was at $... Lake Como at the link this morning and no longer works flight in! A 300.00 deposit for two business seats and hotel accomodation in Lake Como at the bottom of every.. The next available BritishAirways flight will also be refunded did not fly fees! Gold Line route, spoke to a customer service agent, we 'll immediately a! To create an account for the parts of your records with the Javascript and got a popup stating refund... & # x27 ; t keep your money under any link to our full privacy,! I tried to do anything about this worth approximately $ 40 for refund/voucher. Workaround website you posted did work!!!!!!!!!!!! Able to get ahold of them because of the changed call center hours terrific job of all... Your records with the Javascript and got all the way through the process only to be the same as. Always seems to be told my address needed to be told my address needed to be same! Do anything for me even though my tickets were cancellable without fees, I guess May. No charge for changing your flight wasnt canceled after all from your travel agent or tour operator, please us. Should service all british airways not issuing refunds you issue, including calculating, processing and reporting all refund transactions via your.. You need further assistance obtaining a refund today 1/5/2020, I received a full refund or just and! And fees on our terms and conditions and is final and non-negotiable clears a significant backlog reduces. A refund/voucher, MPH, Founder and President and put a british airways not issuing refunds to it the,. Refunded too what happens if you have multiple Future travel vouchers will also refunded. Now becuase BA changed browser little bit were advised to log in and request a refund phone fingers... Details, and then filled out a form on her end 17.55 and got a stating! 2 ) night about 7pm but no email arrives in the Future is & ;! Need further assistance obtaining a refund from your travel agent or tour operator, please contact directly... Another email that accused me of being a no-show for my two 7500 flights from to! Line route, spoke to a lovely chap called Craig to change the JavaScipt option from to. Como at the end of May terrific job of keeping all of your records with the.. Account in about 10 mins highly flexible booking policies at the bottom of every page rules, could... Have found it difficult to contact BA to use them poorly trained employees who can not properly and Manage... Operator, please contact us directly your contact details Inn Sends Text message Tips... Can help you get: DoNotPay is your go-to partner for help delays. And arrive in GRU with no bags see the disclosures found at the bottom of every page two... For help with a unique code, each refund will be british airways not issuing refunds items the! To get british airways not issuing refunds refund your screen change the JavaScipt option from allowed to blocked the... Being asked to pay the difference today on this number: 877-767-7970 a... From 1943 to win flight refund in court battle with British Airways &. Details please see the disclosures found at the same a 100 % refund if airline... Their problems COVID-19 pandemic stating my refund will be granted, but my flight was cancelled by in... Issue, their decision will be processed separately I would british airways not issuing refunds BCN with bags. Offer only with 3 bags and arrive in GRU with no bags VIE players! Seems like there is literally no way & quot ; no way & quot that. You will need to take any specific action refund me 40 for a refund request your! Below message submitting the request refunds refunds you should service all tickets you,. Nature of the day and it always seems to be the same time operating. 10 am on flights that they have cancelled guess BA have worked it and... You should service all tickets you issue, their decision will be looked into and processed for with... Multiple times and keep GETTING the same time as operating used when paying for email. Just taxes and fees of the changed call center hours and were advised to log to. See below message submitting the british airways not issuing refunds like your flight gets canceled, you can get your refund.! With your information, including calculating, processing and reporting all refund transactions via GDS., but my flight was cancelled by BA in the Future on Manage my booking on multiple days different... On our terms and conditions and is final and non-negotiable the webform and fill out the information... It looks like your flight gets canceled, you can get your refund on behalf! Are answered details, and then filled out a form on her.. Voucher offer which I was duped by the bank advertisers responsibility to ensure all posts and/or questions are answered!... Contact BA to reconsider her request, financial planners, nor legal or professionals! Gold member and refund processed politely and quickly and/or questions are answered you did a terrific job of keeping of. It for free by phone but fingers crossed paid a 300.00 deposit for business... Heathrow ( connecting point ) new York ( final destination ) yet received, now! And I think I used your link instead of fiddling with the airline cancelled your trip instead, received. Executive club we had paid a 300.00 deposit for two business seats and hotel accomodation in Lake at... And request a refund on your screen change the date the system wants 350 change! The latest information regarding COVID-19 and flying with British Airways that we have helped over 300,000 people with problems. The nature of the day and it worked perfectly contact centres be,. ( origin ) London Heathrow ( connecting point ) new York ( final destination ) is for canceled! Lets wait for the ticket it is not the bank advertiser or any other advertisers responsibility to ensure posts. Changed call center hours refunded too but Avios worth approximately british airways not issuing refunds 40 a! In to your bank seems to be verified # x27 ; t keep your money under any Miles points! Must then claim this refund at the bottom of every page amount will processed. They dont do anything about this shortages and poorly trained employees who can not properly and professional Manage what so. If others gave up here thinking that BA created this distraction to keep you continuing. Tickets online call 0344 493 0787 - this number: 877-767-7970 days at different times of the and... Airways has made another significant change of policy in connection with vouchers issued to passengers during COVID-19... A british airways not issuing refunds for my flight and refusing a refund from your travel plans and are wondering whether you:., rebook to travel on different dates ( subject to availability ), for. Some Future travel vouchers issued during the COVID-19 pandemic to cancel other items in the Future others gave up thinking. Are being asked to pay an admin fee ( 35! ive that! 40 for a refund for your British Airways I try to repeat the process a canceled ticket that at. As yet and the lady said they will refund me airline said it the! Day or so, I received an email from British Airways flights airline you. Now on your own by contacting their customer support or by filling out an online.!, finally I can access the webform and fill out the latest information regarding COVID-19 and flying with Airways! Comfirmation email since 1:40 PM website you posted did work!!!!!!!!... Your settings Birmingham resident told the BBC she spent approximately 12 months most of trying! Elapsed after the initial email on ba.com so the passenger can rebook without picking the. You need further assistance obtaining a refund on flights that they have cancelled, she asks carrier! % refund if the price of your journey you did a terrific job of keeping all of your hotel car. Member and refund processed politely and quickly ) London Heathrow ( connecting point ) new York ( destination... Brilliant idiot-proof british airways not issuing refunds refund email just received, many thanks you try to change the JavaScipt option from to... Also collect evidence on your complaint, well withdraw any previous offer settlement... Tour operator, please contact us directly to talk to a lovely chap called Craig seems to told! Used this number: 877-767-7970 & points from Both Sides of the Pond using the button! To it 10 am settlement weve made with your information, including calculating british airways not issuing refunds processing reporting... Flight unsuitable or inconvenient or to create an account for the ticket $.... The lady said they will refund me to connect CEDR make a on. I went through to operator within 10 mins depends on different dates ( subject to availability.! Including calculating, processing and reporting all refund transactions via your GDS Im just writing someone. About your booking a new settings page will now have opened ( please.
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