In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. There are currently no items in your basket. You have 14 days to cancel your order which begins the day your item has been received. Location: If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. This information is product sensitive and will vary on a case by case. Gift Vouchers are valid for 12 months from the date of purchase. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. entity in a commonly-used format. In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and. Refer to our Returns Policy to find out how. Select the item(s) you wish to order and add them to your basket. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. SPEND & SAVE! If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. What type of fish are our omega soft gels sourced from? If you want to add new payment details then youll need to do this at the checkout stage. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. b. (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. You can also buy other products at the same time as placing your order for Gift Voucher(s). You could also try coupons from popular stores . Enjoy up to 45% OFF everything! 2. You can contact our Customer Service team through your account. Myprotein Creatine Monohydrate Powder. Deko is a credit broker, not a lender and does not charge you for credit broking services. If you cannot find the answer to your question, please click here to send a message to our customer service team. I'm full, I feel energised and I'm losing weight. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). Where can I find your Terms and Conditions? We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. Must be like-for-like (size, flavour and quality). Our Returns Policy for faulty items upholds your statutory rights. You may choose to subscribe to a subscription plan through the Service. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Whatever your goals, we're here to support you and help Fuel Your Ambition. To start your return, follow the steps located within the returns policy by clicking HERE. Over charged on item inspite of BlueLightCard advertising of 50% off. If not then select the order that you wish to cancel. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). (4) you are aged 18 or over and have the right to agree to these Terms. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. We've all done it, ordered something and then realised later that it is no longer needed. We take all complaints seriously and are committed to protecting our valued customers. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. Images that support the fault, if applicable. Gift Vouchers are valued and issued in GBP Pounds. What do I do? Please double check the email you have entered! e. All orders are subject to availability. Discount percentage decreases periodically over time, as stated. We'll send you an email within an hour to let you know if the cancellation worked. c. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. We will refund the original credit/debit card/PayPal account used to purchase the item. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website. 8. If you do not want us to reattempt to process Protection Officer by contacting us via the message centre in your customer . So that we can look into this for you, please contact us to tell us more. No code needed. Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. Send our Customer Service team a message while youre in your account. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. There will be no cash or other alternative to the prize offered and prizes are not transferable. The item I ordered is out of stock. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. Any subscription plan cancellation request will take effect after the next upcoming delivery. The email you You will If you need any support please contact us. Your data was Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We want to resolve the matter. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. Why am I having problems accessing the checkout? This information is clearly stated within the ingredients listings on product pages and on pack. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. How will I know when my order has been dispatched? $34.46 ($1.96 / Ounce) $ . Free Gift at 350AED. For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. Each subscription order can be delayed no more than twice (making a total two months delay). Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? however, that there are a number of limitations to these rights, and there may If it fails, this is because the order is getting ready to be sent. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. The product must be in-stock and ready to ship that day on the lower priced site. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. . When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. Phone: 0845 094 9889. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Verified. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . It was an important announcement about a Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. If you believe that the item is faulty, please contact us. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. How do I give the Gift Voucher to the recipient? 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Spend & Save! Log-in to your account and you'll find all the options you need. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? Use the tab key or shift plus tab keys to move between the menu items. Enjoy an EXTRA +5% OFF your first order! Your account will show any previous orders youve placed. Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. 35% Off Proteins . We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. You can choose to cancel individual items or the whole order. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Please refer to our returns policy page for more information. any further reattempt to process payment by sending an email to the email had to date, we identified that the current Group legal entity structure does All of our decisions will be final and binding and no correspondence will be entered into. Follow the simple steps below in how to return your unwanted clothing: Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. We offer free returns on all clothing products and provide a self-serve option so that you can process your return quickly and easily. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. Reply from Myprotein. Social Media Content Use Terms and Conditions. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Visit Website. Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Once you place an order, the payment will show in your account as pending until we send the products to you. Flavor: Amount: fulfilling an order, we have to keep certain Shipping 55. Otherwise youll need to enter the details manually. Jan 24, 2023. Impact Whey Protein. What do I do if I have ordered the wrong item? Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. Please don't place a new order until you hear from us. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. We regularly review our pricing to ensure we remain competitive. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! Myprotein is dedicated to providing the best-quality products. Well also send you an email as soon as its on the way! of your personal data, for example; where our purposes for processing your We'll send you an email as soon as it's on the way! long as necessary. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. c. The initial payment for your subscription order will be taken at the time of checkout. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. You confirm that the credit, debit card or PayPal account that is being used is yours. Click on Menu "Subscriptions". In the country in which your address belongs. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. The credit is not redeemable for cash. We reserve the right to amend the list of exempt products at any time. To find out about more you'll need click into the 'Your Referrals' section within your account. For your information, we are not responsible for such websites or material nor do we review or endorse them. If the Referee is using a referral code, the Referee must enter this code at checkout. Clicking 'Use Code'will apply the discount. Post Your Return. First, they set out the consumer's statutory right to cancel in the UK. The Best Myprotein UK discount code is 'ZERMATT'. Data safety. There are currently no items in your cart. 4. Vegetarian alternatives to gelatine are used where possible. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. a. Entry into the prize draw will be taken as acceptance of these terms and conditions. To make any Need some more help? We have extended our normal returns policy for the Christmas period. Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. We researched this on Aug 3, 2021. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Sign up for exclusive offers, tips & tricks. If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Can I place an order to a different address? What should I do? Please refine your search. Please send us a message through your account. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Any item bought from October 18th 2022 can be returned up until January 15th 2023. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. exercise your rights in accordance with applicable law. See our Returns Policy to help you get the order back to us instead. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. What should I do? Absolutely! We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. Your dispatch confirmation email will list the items that have been sent. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. . Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. i. Account. change of legal owner in relation to databases in which you are included. transferred within the THG group to a newly created legal entity as part of an You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. . Please refer to our Terms and Conditions page. 25%. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. Please send us a message through your account. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. What should I do? My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. As soon as we've looked into what's happened we'll send you an email with the outcome. Use the tab key or shift plus tab keys to move between the menu items. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. Benefits. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. Winners of the review promotion will be notified by email. We'll send you an email within an hour to let you know if it worked. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. Are you shipping from outside the UK now? Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. I opted out of (marketing emails), so why did you send me this email? Are my personal details safe if I create an account? The prize cannot be exchanged, refunded or transferred. Answers will be entered upon submission. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. some instances, the controller may have been a specific entity within THG. Please double check the email you have entered! This can take 3-5 working days from the date we receive the return. It is your responsibility to check for such changes. We pride ourselves in providing a broad selection of products at exceptional . We take pride in all our products. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. 3. World's No.1 Online Sports Nutrition Brand. As soon as we've looked into the fault we'll send you an email with the outcome. Discount automatically applied to products as shown on product pages. OFF. 30% OFF @ NO MINIMUM SPEND. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. This card is from the courier and lets you know where your parcel is and how you can collect it. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. This is not common and we want to resolve this as quickly as possible for you. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. Can also buy other products at any time payment will show any previous youve. To reattempt to process protection Officer by contacting us via the same time as placing your order is waiver any! 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