Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. The problem could be in the phone connected to the cable modem. Invalid Optimum ID, please complete all fields. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Today they made her cry and this weekend we cut the cord! Furthermore, the issue is also reflected on the Down Detector platform: Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Howie Levit 10 months ago. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. How To Fix an Android That Can't Make or Receive Calls. Source. Did you know you can be compensated for losses if your internet goes out? To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Internet down - 50 %. Check the Optimum Facebook page. Indicate when the Optimum outage started and how long it lasted. 5. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. ^Whitney. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Choose the phone number corresponding to your area. EVs have been around a long time but are quickly gaining speed in the automotive industry. Please help! Also add the names of any witnesses who can attest to your losses if possible. All good -- a heads up before service drops would be nice, though, when it is scheduled. The menu offers prompts in both English and Spanish. If so, please DM the full name and address associated with the account. Are you experiencing issues or an outage? Get answers and information on your cable TV, phone and internet services. 5 days without internet and the issue is still NOT resolved. For example, select areas may also have the option of a low . For more on our process, head to How We Rank. Invalid Optimum ID, please complete all fields. Plug your equipment back into the power source. This isn't a complete list. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Problems in the last 24 hours in Menlo Park, California. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. You did everything to make her day miserable. iPhone v. Android: Which Is Best For You? ^Whitney, Hello! Please try again later. Also don't post any of your personal information. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? It is not you, it is me. Information about your use of this site is shared with Google. @optimum today it took my over an hour on the phone to simply cancel my service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Mobile . All rights reserved. @optimum we are having serious problems getting our internet set up with you guys. @OptimumHelp You aren't here to help. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. {{#query}}Nothing found for query "{{query}}"{{/query}}. Internet speed issues - 13 %. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. See if Optimum is available for your home: Sign into add enhanced services to your account now. Do you want a receipt for your payment? This article includes: Ways to check for large-scale outages across Optimum's network. In the last three months, how would you rate Optimum? We are always here to help! It also includes power to our network . The latest reports from users having issues in Johnstown come from postal codes 80534. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: @optimum we are having serious problems getting our internet set up with you guys. But of course that customer service option is available 24 hours a day. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. See if Optimum is available for your home. Realtime status of outages and problems with service providers. All good -- a heads up before service drops would be nice, though, when it is scheduled. Or return equipment to a live person? An outage is declared when the number of reports exceeds the baseline, represented by the red line. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Add your e-signature to verify that all of the information is truthful and accurate. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. This raises the question, donthey have any customers under 70. Optimum charges $13.50/mo. @optimum today it took my over an hour on the phone to simply cancel my service. Learn how the long-coming and inevitable shift to electric impacts you. Our apologies for any inconvenience this has caused. They only let their customers know about half an hour ago. Are you currently in need of any assistance? Slack has 30+ years' experience writing about technology. Problems in the last 24 hours in East Bank, West Virginia. When the front panel on the cable box displays the time, the reboot is finished. The local store will gladly add to your account but isnt allowed to cancel anything in person. @optimum is only giving me a $20 credit for the loss of service. Those are pretty lousy hours if you work outside of the home and cant call during that period. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Source. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Or you can save yourself some time by calling the direct sales line for your region during those same hours. By this calculation, a month of 30 days should = $85.71. We appreciate your patience as we work to get your service restored. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Verify your account information. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. We are always here to help! If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Switching to @fuboTV this weekend. Find out when service will be restored. Optimum / Cablevision outages reported in the last 24 hours. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Are you currently in need of any assistance? While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. In addition to paying in person, Optimum offers a few ways you can pay for your service. We appreciate your patience and stay safe. Realtime status of outages and problems with service providers. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; So, they are currently unable to use the companys internet services (1, 2, 3). If it's just one phone, then you'll need to narrow things down further. 5 days without internet and the issue is still NOT resolved. We are always here to help! 2. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. ^Whitney, Hello Raemond! If so, please DM the full name and address associated with the account. Check Current Status. I am terribly sorry to hear that you are without service at this time. You did everything to make her day miserable. Hi there! Criterion Digital 2023. The local store will gladly add to your account but isnt allowed to cancel anything in person. Check for outages. En . Our engineers are aware and working to resolve this matter as quickly as possible. Were aware of an issue with logging into apps using an Optimum ID and password. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. This may take 3-5 minutes. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Facebook - Optimum If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. We strongly recommend that you upgrade to a more current browser. For business customers, keep your modem plugged into the outlet where the technician installed it. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Sit back and relax while we do the work. You can rest assured knowing we'll make the best case for you. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Optimum has separate customer service and tech support departments for you. 2,000. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. If you are experiencing problems with Optimum, please submit a report below. New updates are being added at the bottom of this story. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. All trademarks and service marks are the property of their respective owners. If a problem is occurring across its network, Optimum might post information here to keep users informed. Twitter: @jean_ERdC. Frustrations? I am terribly sorry to hear that you are without service at this time. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Upload documents or photographic evidence that proves your losses. Please don't call "support numbers" posted below most probably it's a scam. 3. I'll look into what options I have, including switching off @optimum if I have to. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. At the moment, we haven't detected any problems at Optimum. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Hello, business owner! 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