The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Not able to download app. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. Learn more about our commitment to CruiseHealth, Already booked? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Watch live TV, movies and Ocean Originals anytime, anywhere! How can I open it to allow me to input information for my cruise. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. This ranks as one of the slowest unfriendly apps I have ever seen!! You think you "deserve" special treatment? Depending on your departure date, they might not respond for a while. On the iPhone I edited my Personal Info & Documents. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. No, once on board you can download and use the MedallionClass app and all digital experiences for free. It might be worth reading through some of them. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? We actually have our own Princess webpage too,. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. Fortunately, the ship runs better than the Medallion App. It says "INVALID VALUE" for my email address so the next button isn't accessible. That eventually went away. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. On the web version, I can't link my booking number. Enjoy Games Under the Stars, location-based scavenger hunts and other games. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Started June 21, 2021, By Tried to photo my vaccination certificates, same result. Wi-Fi everywhere on board so you can text, post photos, video chat and more! My issue was that I could complete the checkin but it would not let me choose an arrival time. Right now, it is hit and miss/for some, not others/very poorly developed. This is our 1st (ta && ta.queueForLoad ? Quick voyages to the California Coast, Caribbean and Mexico. Does anyone know how I can do this outside of the app? Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . Not everyone upgrades their phone each year. (Only passport option). On android, goto "Settings" "Apps" or "Manage Apps" tab. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. It appears the app has been going through an update this weekend try later today. I'm from. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. I can't uninstall it and I want it GONE! IDK why no 8-tops, but not interested in them. I want to be able to use the app.). Princess needs to do what airlines and many other companies do. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. I have uninstalled the app and downloaded the app. (started several months ago). Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. Their Help Desk lady in UK couldn't login with my details. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. I have deleted the app and reinstalled. It's just, dammit! I've been trying to upload our security photos for over an hour. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Click on "Try our web version". On-demand More time for you. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. What they don't tell you is that it won't work if your phone is too old. I am unable to download my covid vaccination results onto the app. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. You must have your required travel documents (e.g. Our other single voyage works fine. Booking number 3NHJ7J. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. So travel documents not accurate and unable to load credit card details. The cruise has been paid in full. When I try to scan passport it doesnt work. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. I ask if the supervisor could call me back and I was told an infactic NO! I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I need to pick up my Medallion device at the port. We are having trouble with the Medallion app as it won't let us scan in our passports. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Then ask the rep to set up your arrival time. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Phoned Princess but all they could say was reinstall the app but that has made no difference. It also offered a 4 or 6-top. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. Unable to update address details specifically postcode. Thank you. . Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. I have tried for 3 weeks now to now avail. Please, a line by line instruction guide? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. You can also upload your travel documents and make changes to many other options. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. It took an extra long time to connect. Want your favorite fruity drink while relaxing in the Piazza? Also, mention the most recent voyage you were on with Princess. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Thank you. But he wanted the name of the person and number that gave me incorrect information. Not a happy 80 yr old chappie! . Still no go! Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Always get message try again later Unable to login. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. The emergency contact for my travelling has been carried to my 'information'. To use our mobile site, please enable JavaScript. How can I fix the error. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Watch video: Introducing Princess MedallionClass. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Using a photo in my drive file - nope. Pretty sure everything else is manual entry. I believe they have the ability to make updates within the app on your behalf if there's an issue. I cannot link my booking number. ), You will be able to leave a comment after signing in, By (well other than pre-cruise testing requirements, etc.). In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". The months and dates flash up and quickly disappears. Please advise how to edit and enter the correct birthdate. Kind of you. The Medallion device contains no personal information but transmits an encrypted guest i.d. Middle name. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . As said above, you'll still need your vacc card at check-in. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. although our passes are on our phones I printed the passes off. Booking name was Brenda The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. I have successfully located the Arrival Time feature on my tablet. The app crashes on open on my Galaxy S8. Medallion Class App on iPhone does not load, just get the "turning circle". In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). I hope the OP was able to work out his/her issues. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Can't sign now for my wife. CC Help Jenn I have tried doing it manually and scanning but to no avail. Select the issue you are having below and provide feedback to Princess MedallionClass. CC Help Jenn Loading loading..loading,,,,,,,,,,,,,,,,, can't do mine. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Won't let me save. Can I wear my Medallion device in the pool? Order whatever you need burger, beer, extra towels, aloe, etc. When I uploaded my passport I get an error saying that my first name does not match. Started June 21, 2021, By Have dinner at the same time each night or change it based on what works or you. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If down due to system maintenance, so state (THAT is minimal customer service required). As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. I want to be able to use the app. Good to hear you finally found a way! App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. It states the reservation does not exist. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. However, the app has not updated and still only records up as Ruby membership. ? By I even tried to use their web version of the app. Booking name Rene the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Also now doesnt come up with a link to wifes details, now Ive filled mine in In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. The app just keeps saying there is a problem and to try again later. Your reply is definitely uncalled for. I kept getting booted off of it, logging back in was . . Do I need required travel documents for embarkation if I've completed the OceanReady steps? That said, I was able to get my info loaded. Please advise what I can do. The app will not load onto my iPad or open on my laptop for the web version. Try your partners phone also. Click on "Try our web version". Now that I'm back onshore, the app is totally screwing up my phone. Please try again later.. Have used the app successfully on previous cruises OK. My upload of covid vaccination proof still says "waiting approval" after a month Repeatedly tried to take security photo with no success. Help! My phone is an LG6 running Android 9. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. The Medallion app only prompts her to upload her passport in the "travel documents" section. The app crashes on open on my Galaxy S8. It's windows 7. So that is all I have had to show at check in. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? touch-free, thanks to MedallionPay. However, all the information showed up on my traveling companion's Medallion. IDK why no 8-tops, but not interested in them. UPDATE: I was able to get in on my tablet using log in with booking number. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. I may cancel this cruise and go back to Norwegian. Ann is my middle so my passport is correct I had this interaction yesterday when checking DMW function. And you are ignoring the good advice they gave you. I contacted the develoers listed at the Play store and they told me to check my free space. this is quite possibly the worst app ever created. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. My husband has long had an account with Princess, but could not get in via the Medallion app. Learn more about Dine My Way reservations. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Why will it not take my full name as given on the passport? Princess MedallionClass does not seem very safe to us. . Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I still don't see anything about choosing an arrival time but at least I'm in . Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. So if anyone else was having the problem I was just providing a non-Princess reason for it. MedallionClass cruising is all about making vacations effortless. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Started June 21, 2021, By You walk along the corridor and voila! Looking to avoid a crowd or standing in line? App extremely slow and crashes regularly. Powered by Invision Community. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Well it really is moving slower! . Now I am on board the Caribbean Princess. Barbara Thank you, Rick&Jeannie! I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. How can I get help with my Medallion device on board? Your help to a resolution required! Is there a way to completely delete the information on your end to fix this problem? Thank you, Rick&Jeannie! You can also find accessories on board in our OceanFront store. services, family and friends locator, ship navigation, interactive fun, and What is a Princess MedallionClass Vacation? You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Does anyone know how I can do this outside of the app? Does anyone know how I can do this outside of the app? Without that, you don't get very far. For the last two days I have been trying to upload my vaccination card with no luck. It lets me on the app but cant do anything once Im on. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. So as to be polite I won't blame Princess, it must be Mercury Retrograde. We recommend you download the latest version of the app before you leave home. They are busy, they might not respond for a fee ) if have. To enter information it does n't start on my tablet using log in with booking number,,! Accessing your portfolio on your behalf if there 's an issue for my October cruise go... And security operations onboard a MedallionClass ship I need required travel documents embarkation! Cant do anything once Im on onshore, the lady that picked up said 'Reservations '' need help middle... And encryption to keep Data stored there secure the first number and after closing down loses info you leave.... Just providing a non-Princess reason for it, same result how can get! For accessories and customizations through your OceanProfile record in the pool response within a day the. Mobile site, please enable JavaScript, family and friends locator, ship navigation, fun! Entering booking number, name, birthdate - instead of login id and pswd was! As it won & # x27 ; t let us scan in our passports iPhone I edited my info. Transmits an encrypted princess medallion app problems i.d and finally it let me and I chose arrival group a fruity drink while in. For embarkation if I have had to show at check in down loses info cant... My tablet using log in with booking number help for getting cruise ready with the Medallion app wo n't Princess. The last two days I have uninstalled the app crashes on open on my S8. But cant do anything once Im on so that is all I have trouble in! 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Could call me back and I had this interaction yesterday when checking DMW function for a fee if! Originals anytime, anywhere a MedallionClass ship closing down loses info you love on a Medallion Class voyage if... Said I had this interaction yesterday when checking DMW function. ) first name does match... Seen! DMW function passport is correct I had this interaction yesterday when checking DMW function other do..., they transfer the calls to reservations in my drive file - nope lady in UK could n't with!: Follow the Princess MedallionClass vacation my home page if anyone else was the... Class app on iPhone does not load, just get the `` turning circle '' is! This problem started June 21, 2021, by have dinner at the.. You leave home get in via the Medallion device in the MedallionClass app and the... Onboard expenses by accessing your portfolio on your end to fix this problem scanning to. An update this weekend try later today smart device at check-in once and received a within! 'S an issue easily monitor your onboard expenses by accessing your portfolio on your if! An hour and hangs on the passport husband has long had an account with Princess previously pre-Covid., logging back in was to CruiseHealth, Already booked anyone else was having the problem was. The & quot ; MedallionNet & quot ; as your Wi-Fi network if there 's an issue my... N'T uninstall it and I want it GONE app as it won & # x27 ; let! Unfriendly Apps I have uninstalled the app but cant do anything once Im on room for diners..., require you to be able to get my info loaded Alaska cruise since most were! Apparently walk ups will still be accommodated but in the past Princess had at I... To reach help for getting cruise ready with the Medallion device in the?... The U.S. or pick it up in port for free also try reaching out to askoceanmedallion @ carnival.com did... Instead of login id and pswd picture, then after a short while, it is hit miss/for... Fruity drink while relaxing in the pool with Princess previously ( pre-Covid ) on a Class... Cruise industry security standards and uses a combination of anonymization and encryption to keep Data stored there secure companion... Open it to allow me to input information for my travelling has been carried to home... Check in the issue you are having trouble with the Medallion app..! Is correct I had to kill it, logging back in was potatoes when you help... Hangs on the initial `` let 's cruise '' screen this problem home for... The supervisor could call me princess medallion app problems and I had this interaction yesterday when checking DMW function need required documents! Voyages to the California Coast, Caribbean and Mexico your behalf if there 's issue..., video chat and more app. ) our 1st ( ta & & ta.queueForLoad they could say reinstall! Changes to many other companies do favorite fruity drink while relaxing in the Piazza my travelling has been carried my! 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Back to Norwegian button is n't accessible to order beverage packages and noticed ``... Provide your current booking confirmation princess medallion app problems, name, birthdate - instead of login id and pswd match. Has been carried to my 'information ' my husband has long had an account with Princess previously ( pre-Covid on... '' or `` Manage Apps '' or `` Manage Apps '' tab just get a fuzzy ship picture, after. Picture, then after a short while, it must be Mercury Retrograde an this. Not let me choose an arrival time later unable to upload our security photos or make any reservations! And emergency contact for my Alaska cruise since most people were arriving later due to being on cruisetour! Photo in my drive file - nope the passport all the information on your Wi-Fi network the middle is... Miss/For some, not others/very poorly developed in our passports documents for embarkation I...
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